BS BIP 0032 – Achieving ISO/IEC 20000. Making metrics work
Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.
Also available as part of KIT 190.
Product Details
- Published:
- 03/31/2006
- ISBN(s):
- 0580474607
- Number of Pages:
- 105
- Product Code(s):
- 30143864
